⚠️ For security purposes and fraud prevention, it is necessary to complete sender identity verification
- Photo of passport or ID (the document must be valid)
- Selfie with the document in hand (face and document details must be clearly visible, without cropping and without editing)
- Photo of the document on the exchange page background (where all exchange details, request number, request creation date, amount, etc. will be visible)
- After payment, it is necessary to record a short video where:
- You hold the document in your hands and your face must also be clearly visible;
- A device (phone / computer / tablet) with an open payment receipt to our details is visible;
- Also, your email with our official letter open, where payment details, request number, time and date of this letter will be visible;
- And say the following text in the video (Spanish and Portuguese languages are allowed):
"I (Your full name), purchase assets on the exchange service 99rates, exchange number (indicate your request number), for personal use, using my personal funds and of my own free will"
Payment details can be obtained from the support chat operator, they are valid for 20 minutes from the moment of issuance.
- Exchange rate fixation: at the moment funds are received to the account